data.consumerfinance.govConsumer Complaint Database | Consumer Financial Protection Bureau

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We have resources to help you comply.BackOverview The Bureau Budget & Strategy Payments to Harmed Consumers Diversity & Inclusion Recent Updates Blog Newsroom Events Careers Back Careers Overview Working @ CFPB Job Application Process Students & Recent Graduates All Current Openings Doing Business With Us Advisory Committees Innovation Contact Us Taskforce on Federal Consumer Financial Law An official website of the United States government Español 中文 Tiếng Việt 한국어 Tagalog Pусский العربية Kreyòl Ayisyen (855) 411-2372 We’re currently experiencing technical issues that have delayed the refresh of data in the Consumer Complaint database. We’re currently experiencing technical issues that have delayed the refresh of consumer complaint narratives in the Consumer Complaint database. We expect to refresh the data in the next few days. Consumer Complaint Database This database is a collection of complaints about consumer financial products and services that we sent to companies for response. Things to know before you use the database Complaints are published after the company responds, confirming a commercial relationship with the consumer, or after 15 days, whichever comes first. Learn more Complaints are not necessarily representative of all consumers’ experiences with a financial product or company. Learn more We don’t verify all the allegations in complaint narratives. Learn more View, sort, and filter data right in s in the marketplace. Complaints are not necessarily representative of all consumers’ experiences and complaints do not constitute information” for purposes of the Information Quality Act . Complaint volume should be considered in the context of company size and/or market share. For example, companies with more customers may have more complaints than companies with fewer customers. We encourage you to pair complaint data with public and private data sets for additional context. The Bureau publishes the consumer’s narrative description of his or her experience if the consumer opts to share it publicly and after the Bureau takes steps to remove personal information. We don’t verify all the allegations in complaint narratives. Unproven allegations in consumer narratives should be regarded as opinion, not fact. We do not adopt the views expressed and make no representation that consumers’ allegations are accurate, clear, complete, or unbiased in substance or presentation. Users should consider what conclusions may be fairly drawn from complaints alone. How we use complaint data Complaints can give us insights into problems people are experiencing in the marketplace and help us regulate consumer financial products and services under existing federal consumer financial laws, enforce those laws judiciously, and educate and empower consumers to make informed financial decisions. We also report on complaint trends annually in Consumer Response’s Annual Report to Congress . More on how we collect and use the data 97% of complaints sent to companies get timely responses Past changes to the database In April 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped. The Consumer Complaint Database shows the consumer’s original products, sub-products, issues, and sub-issues selections consistent with the options available on the form at the time the consumer submitted the complaint....